About Us
Expertise & Experience
BDK & Associates LLC boasts a proven track record of delivering successful projects across diverse industries. With decades of experience in IT and business consultancy, the firm has developed a reputation for tackling complex challenges and providing innovative solutions that drive measurable results for its clients.
Founder
BRENDA DUNN-KINNEY
BRENDA DUNN KINNEY is an award-winning growth, turnaround architect, and customer impact expert with an impressive history in Strategy and Execution within Customer Operations delivery.
Brenda has created an impressive suite of solutions to help mid- to large-sized companies boost customer engagement and transform their cultures. Known for her analytical and problem-solving skills, Throughout Her career, she has forged powerful, successful partnerships, surrounding herself with teams that address and eliminate business pain around customer interactions and operational success.
Partners
Innovation-Driven
- ADOPTION OF CUTTING-EDGE TECHNOLOGIES
- INCORPORATION OF INDUSTRY BEST PRACTICES
- CONTINUOUS PROCESS IMPROVEMENT
- PROPRIETARY METHODOLOGICAL ENHANCEMENTS
Results-Oriented
- CONDUCT COMPREHENSIVE ASSESSMENT OF CLIENT'S CURRENT PROCESSES AND SYSTEMS
- DEVELOP TAILORED STRATEGIES TO OPTIMIZE PERFORMANCE AND DRIVE MEASURABLE IMPROVEMENTS
- IMPLEMENT PROVEN METHODOLOGIES AND LEVERAGE THE LATEST TECHNOLOGIES
- CONTINUOUSLY MONITOR AND ANALYZE KEY PERFORMANCE INDICATORS (KPIS)
- ADAPT AND REFINE SOLUTIONS TO ACHIEVE SUSTAINED BUSINESS SUCCESS
- DEMONSTRATE TANGIBLE ROI THROUGH DETAILED REPORTING AND ANALYSIS
